Information Technology Infrastructure Library (ITIL) 4 Test 2025 – 400 Free Practice Questions to Pass the Exam

The role of governance in ITIL is primarily focused on ensuring alignment with strategic objectives. This means that governance is responsible for defining and establishing policies and frameworks that guide how IT services are delivered and managed in accordance with the overall goals and objectives of the organization. It helps ensure that the IT efforts support and drive the business strategy, facilitating decision-making processes that are in line with the organization's vision and mission.

By aligning IT services with strategic objectives, governance ensures that resources are utilized effectively and efficiently, risks are managed, and performance is measured. This alignment is crucial, as it enables organizations to respond rapidly to changes in their environment and to maximize value delivery from IT investments.

While effective resource allocation, compliance with regulations, and continuous improvement are important aspects of IT service management, they are secondary to the overarching goal of ensuring that IT resources and activities are faithfully supporting and advancing the organization's strategic goals.